Caseno Terms and Conditions — A Complete Guide for Members

The following terms and conditions apply to the use of the caseno (caseno.net) website and all its services. By accessing the caseno platform, registering an account, or using any of its services, you are considered to have accepted these terms.

These Terms and Conditions constitute a legally binding agreement between caseno and its members. It is your responsibility to read these Terms in full before using any of caseno's services. If you do not agree with these Terms, please refrain from using caseno's services.

Caseno is an online entertainment gaming platform. Our goal is to provide users in Bangladesh with a safe, transparent, and enjoyable gaming environment. These terms and conditions support that goal and ensure fair treatment for every member.

The following eligibility criteria must be met to register and use caseno's services:

• You must be at least 18 years old.
• You must be legally eligible to participate in online gaming.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Only one account per person is permitted.
• Operating multiple accounts from the same device, IP address, or payment method is prohibited.

KYC Verification

Caseno follows a Know Your Customer (KYC) policy. Members are required to verify their identity before any withdrawal can be processed. The following documents may be required for KYC verification:

• National ID (NID) or passport photo.
• A recent utility bill or bank statement (as proof of address).
• Confirmation details of the payment method used.

A caseno account is strictly personal and non-transferable. To keep your account secure, please follow the guidelines below:

• Use a strong password that combines letters, numbers, and special characters.
• Never share your login credentials with anyone.
• Always log out of caseno after using a public computer or shared device.
• Keep two-factor authentication (2FA) enabled.

Update Account Information

You must notify caseno Support immediately if any of your personal information changes. caseno will not be held responsible for any issues arising from outdated or incorrect information.

Inactive Account

If there is no transaction or gaming activity for 12 consecutive months, the account will be marked as inactive. caseno may charge a monthly maintenance fee on inactive accounts. Contact support to reactivate your account.

Deposit

Caseno supports deposits via bKash, Nagad, and Rocket. Key terms for deposits:

• Minimum deposit amount: ৳50.
• Maximum daily deposit limit: as per the limits set by caseno.
• Deposits are generally credited to your account instantly.
• The payment method must be registered in the member's own name.
• Deposits made through a third party are strictly prohibited.

Withdrawal

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳200.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Withdrawal requests will not be processed until KYC verification is complete.
• Withdrawals can only be processed to the same payment method used for the deposit.
• Withdrawals may be held if any active bonus wagering requirements have not been met.

Caseno offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which must be read carefully before claiming.

Welcome Bonus

Caseno offers a welcome bonus for new members. To claim this bonus:

• A first deposit must be made and the minimum required amount must be met.
• If you already have an active bonus when claiming a new one, the new bonus will not be applied.
• Wagering requirements must be met before any bonus amount can be withdrawn.

Wagering Requirements

Every bonus carries a specific wagering requirement. For example, a 30x wagering requirement means you must wager 30 times the bonus amount. Key conditions related to wagering requirements:

• Not all games contribute equally to wagering — partial contribution may apply for certain games.
• There is a set time limit to meet the wagering requirement, typically between 7 and 30 days.
• If wagering requirements are not met within the specified time limit, the bonus will be forfeited.

Cashback & Reload Bonuses

Caseno offers weekly cashback and reload bonuses for regular members. The terms on these bonuses are generally more straightforward than those on the Welcome Bonus. For details on current promotions, Promotions Page Visit.

All games on caseno are operated by certified software providers and run entirely on Random Number Generator (RNG) technology to ensure fair play.

Betting Limits

Each game has a set minimum and maximum betting limit. These limits are determined by the game provider and caseno's policies. A specific maximum bet limit may apply when playing with bonus balance.

Technical Issues

In the event of a technical issue or disconnection during gameplay, caseno will handle the matter with full integrity. However, caseno is not liable for any losses resulting from internet disconnection.

Live Gaming

When participating in Live Casino games, the game provider's own rules apply in addition to caseno's. The live dealer's decisions and game outcomes are final.

The following activities are strictly prohibited on the caseno platform. Violations may result in permanent account closure and forfeiture of any remaining balance:

• Operating multiple accounts under the same identity.
• Attempting fraud, deception, or hacking.
• Using software bots or automated scripts.
• Abusing the bonus system or engaging in bonus hunting.
• Playing games or making deposits using funds belonging to a third party.
• Using caseno for money laundering purposes.
• Attempting to gain unauthorized access to caseno's software or systems.
• Engaging in fraudulent or deceptive conduct toward other members.

Caseno takes the privacy of your personal information seriously. Details provided during registration are used solely for delivering caseno's services, completing KYC verification, and meeting legal obligations.

Caseno never sells your personal information to third parties. However, relevant authorities may be provided with information when required by law. To learn more, visit our Privacy Policy Read.

Caseno will not be held liable in the following circumstances:

• Loss of a game or bet due to internet disconnection.
• Disclosure of account credentials due to the member's own negligence.
• Delays or errors caused by third-party services (bKash, Nagad, Rocket).
• Losses caused by device or software issues.
• Any circumstances beyond caseno's control (force majeure).

Caseno is committed to maintaining a high quality of service; however, the platform is provided on an "as-is" basis and no guarantee of uninterrupted service is given.

Caseno may close or suspend an account at any time for any of the following reasons:

• Any violation of these Terms and Conditions.
• Evidence of fraud or fraudulent activity.
• Failure to complete KYC verification or providing false information.
• The account remaining inactive for an extended period.
• Account closure at the member's own request.

Voluntary Account Closure

If you wish to close your account, please contact caseno support. It is your responsibility to complete any pending withdrawals before the account is closed. Any remaining valid balance after closure will be refunded through the designated process.

Caseno reserves the right to modify these terms and conditions, in part or in full, at any time. For significant changes, caseno will notify members in advance via email or through the platform.

Continued use of caseno after updated Terms have been published will be taken as your acceptance of those changes. We recommend visiting this page regularly to stay informed.

If you have any questions or concerns about these Terms and Conditions, please contact the caseno Support team. We are always committed to resolving your issues as quickly as possible.

Dispute Resolution Process

1. First, report the issue through caseno's support chat.
2. The support team will provide an initial response within 48 hours.
3. For matters requiring further investigation, a final decision will be communicated within a maximum of 7 business days.
4. Caseno's final decision shall be binding in all cases.

For more information, visit our Help Center Visit or FAQ visit the page.

Email: support@caseno.net